Dear valued customers and business partners,
We would like to express our heartfelt sympathy to all those who are affected by the Fukushima Offshore Earthquake of Saturday, February 13, 2021. We would also like to express our sincere gratitude to the many people who have expressed their concern and sympathy to ZENOAQ, headquartered in Koriyama City, Fukushima Prefecture.
The damage situation and the corresponding actions we have taken are as follows;
1. Safety of employees and their families
We have confirmed that all of our employees and their families are safe, but some have reported damage to their homes.
2. Damage to infrastructure, facilities and equipment
Electricity and water are being supplied, but some of the LNG supply pipes have been damaged, and boilers and heaters are out of service at facilities that use them. All information systems are operating normally. We are accepting orders through "Vets Direct" and the call center.
We are currently checking the extent of any damage at our factories. Operations are currently suspended. Our research facilities are also in a similar situation, but there is no problem with the surrounding environment as the biohazard facilities have been sealed off and the air conditioning turned off as a precaution.
3. Order Shipments
Although there was some toppling of shipments at the product warehouses, our employees were able to restore the warehouses to their original condition yesterday. Therefore, we are able to ship the products you ordered as usual, without delay. We have not received any notification from the logistics company regarding the suspension or change in deliveries.
There are still concerns that aftershocks will continue to occur. We will inform you of any changes in the situation as they occur.